To use my skills in the area of Desktop Computer support
EDUCATION:
· SUNY Institute of Technology, Utica, NY
BS Degree Computer Science, 1998
· Alfred State College, Alfred, NY
2 Years Computer Science
TECHNICAL EXPERTISE / SKILLS
Operating Systems
- Windows 7/Vista/XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP.
Software / Tools
- MS Office versions up to 2007, includes supporting Microsoft Outlook, Word, PowerPoint and Excel
- Blackberry / Blackberry Enterprise Server versions 4.0
- SMS Remote administration tools
- Ticketing Systems: Remedy / Asset Center / HP Service Center. / Service Desk Express / Stars
Windows / Active Directory / Exchange Environment
- Extensive Active Directory / Exchange administration (Creating and troubleshooting accounts).
- Exchange versions 5.0 – Exchange 2008
WORK EXPERIENCE
1/2011 – 7/2011
Onondaga Community College - Syracuse, NY
Computer Repair Tech
· Windows XP / Active Directory / MS Exchange environment
· Installed and setup of new systems for employees as machines get refreshed
· Installed software and hardware as needed on PCs in the environment
· Troubleshoot and diagnose computer problems
10/2008 – 12/2010
Harris Corporation, RF Communications Division
Desktop Services Specialist
· Windows XP / Active Directory / MS Exchange environment
· Installed and setup of new systems for employees as machines get refreshed
· Installed software and hardware as needed on PCs in the environment
· Troubleshoot and diagnose computer problems
· User base was mostly Engineering and development along with manufacturing
5/12/2008 – 9/12/2008
Wegmans Food Markets
Desktop Services Specialist
Performed Routine desktop support for Both Wegmans corporate offices and stores including:
· Installed and setup of new systems for employees as machines get refreshed
· Installed software and hardware as needed on PCs in the environment
· Worked on helpdesk calls and troubleshoot issues in the environment relating to desktop support
· Maintained the asset database to keep track of company equipment
· Maintained the current set of Procedures and documentation for the Desktop Support group
· Traveled to stores refreshing machines in New York, Pennsylvania, New Jersey, Maryland and Virginia areas
9/11/2000 – 4/22/2008
Electronic Data Systems – XEROX account
Associate Systems Administrator – ESC Service Center
· Worked in a call center taking end user calls from XEROX employees regarding computer related problems. Created and maintained NT / Novell domain and exchange email accounts for a specific Engineering / development group within the XEROX community.
· Was a lead for the Blackberry / Blackberry Enterprise Server business and was a focal in starting this line of business with EDS. This included working on a team with XEROX and EDS IT management personnel to help develop a support model. When a plan was developed, I gave 3 training classes on how the Blackberry worked and how we were going to support this line of business.
· Worked with the Development team when transitioning from a Novell / NT / exchange environment to an Active Directory / Exchange environment. Tested the creation of domain and email accounts to help develop a delegation of rights model for helpdesk and support personnel.
· When the XEROX environment moved to Active Directory, account administration worldwide was centralized. Was asked to move to a team that created and troubleshoot Active Directory and Exchange mail accounts and provided server access for all of XEROX worldwide. This included users in US, Canada, Europe and South America. This also included moving domain and mail accounts to the appropriate servers when they move and setting up shared server space / access as needed.
